HUMAN PERFORMANCE COMPETENCY PATHWAY

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Course curriculum

1. Welcome Message and Overview
2. How to use this course?
3. Before we begin...
4. Meet Marcin
5. Copyright Terms and Conditions
1. HP HF Definitions
2. What is Human Performance?
3. What is Human Factors
4. Examples of practical application of the human factors discipline
5. A brief history of human factors and human performance
6. Accident Causation Revisited
7. Learning from Failure Limits Our Progress
8. Success Looks Like Failure
9. Introduction to Error Traps
10. Constraints
11. Adaptations to Constraints
12. Workarounds
13. What is Normal Work
14. Spectrum of LFNW Tools
15. Key International Guidance
16. Task Check HPOG
1. What you look for is what you find
2. Predict an Adaptation
3. How does it make sense? Identify Constraints in a Real Situation.
4. It's Never Just One Person
5. Influence Map
6. What Lies Beneath: What and Who is Behind Constraints?
7. Avoiding the WHY question
8. Closed vs Open Questions
9. TEDS Questions
10. How to talk so employees open up
11. Introduction to Fundamental Attribution Error
12. Fundamental Attribution Error Exercise
13. Our Questions Matter
14. Leadership Conversations
15. Real-World Case Study - Quanta
16. Real-World Case Study - Maersk Drilling
17. Practical Activity - Identify Constraints and Organisational Factors Behind Them
1. Design and Error
2. Design of What Exactly?
3. Definitions
4. Norman's Doors
5. Equipment Design
6. Design of Controls
7. Design of labels
8. Hawaii Incident
9. Human Error? Really?
10. Outcomes of Sub-Optimal Design
11. What and Who is Behind the Design?
12. Case Study - User Experience for the Shop Floor
13. The Role of Engineering and Procurement
14. Introduction to Human Factors Engineering
15. Case study - Human Factors Engineering - MBDA - Missile Systems
16. Introduction to Systems Engineering and Case Study
17. Human Factors in Automation Design
18. Industry Standards
19. Practical Activity
1. Introduction
2. Cognitive Mechanisms Behind Error
3. Error Producing Conditions
4. Principles of Human Error Management
5. Hindsight Bias
6. Critical Tasks and Steps
7. Human Reliability Analysis Overview
8. Walk Through Talk Through Example
9. Difference Between WTTT and Safety Conversation
10. Human Error Prediction Keywords
11. Effectiveness of Human Error Prevention Techniques
12. Error Prediction in Practice - Example
13. Common Mistakes
14. Case Study 1 - Boeing
15. Case Study 2 - Total Energies
16. Additional Resources
17. Practical Activity
1. Introduction
2. Intuitive vs Analytical Decisions
3. How Firefighters Make Critical Decisions
4. How we Make Sense of Things to Inform our Decisions
5. Rationality is Bounded and we Use Satisficing
6. Introduction to Naturalistic Decision Making
7. Knowing the Decision Outcome Distorts How we Think about the Past
8. Article About Hindsight and What to do About it
9. How our Attention Depends on Sugar
10. How Does Complacency Work
11. Article About Complacency and Attention
12. Situation Awareness Needs the Right Design
13. How to Analyze the Cost of Alternative Decisions
14. What You Look For is What You Find
15. Fundamental Attribution Error
16. Practical Activity
17. Case Study: How the US Army uses Recognition-Primed Decision Making
18. Case Study: How the US Army Trains its Officers to Deal with Uncertainty in Decision Making
19. Decision Making and Analysis Tools
20. How to Rapidly Train People to Make Good Decisions
1. Introduction to Module 6
2. Why people don't follow the rules
3. Why People Don’t Follow Procedures: a Human Performance Perspective
4. Intentional and Unintentional Violation - How Language Skews our Perception
5. Who are the Operational Dilemmas Hidden From?
6. Operational Dilemma and Implications of Choices
7. Work as Imagined and Work as Done
8. Reasons behind non-compliance
9. When compliance leads to problems...
10. Context of Use - Real Example
11. What can you do?
12. Resource: Best Practice in Procedure Formatting
13. Case Study: Norwegian Oil Company
14. Additional Resources
15. Practical Activity
1. Introduction to Chapter 7 - Leadership and Culture
2. How do you respond to failure
3. Where does culture come from
4. Levels of Leadership and Their Impact on Safety Culture
5. Leadership Styles and Their Impact on Safety Culture
6. Leadership for Complexity and Volatility
7. How to assess safety culture
8. Non-technical skills
9. Non-technical skills - Specific Behaviors
10. The role of HR
11. Case Study - Alcoa - Leadership and Culture Change
12. Recommended Resources and Guides
13. Practical Activity
1. Introduction to Chapter 8
2. Findings hazards is not easy
3. Energy-Based Hazard Identification
4. Why people don't see hazards?
5. Judging likelihood of failure. Rational or emotional?
6. How to make risk assessment better?
7. Hazards vs Constraints
8. azard, behavior or error trap. Can you tell the difference?
9. Hazard, behavior or error trap? Quiz
10. How many constraints can you identify?
11. Limitations of hazard controls
12. 1A simple JSA with error traps integrated
13. Practical Activity - Risk Assessment
14. Regulatory Requirements Across th World
15. Resources
1. Introduction to Chapter 9
2. Introduction to Learning Teams
3. Phase 1 - Preparation
4. Phase 2 - Workshop
5. Phase 3 - Improvement
6. Example of a Simple Learning Team
7. Example of a Complex Learning Team
8. Teacher vs Auditor vs Facilitator
9. Self-Assessment: Facilitator Competencies
10. How do you respond when learn about non-compliance
11. Listening Blocks
12. Probing and Paraphrasing
13. Can you Explore How Non-compliance Makes Sense
14. Case Study - How International Paper Conducts and Gets Value from Learning Teamslearning teams
15. Practical Activity
16. Resources
1. Introduction to Chapter 10 - Investigations
2. Root cause in simple mechanical systems
3. Assumptions Behind Root Cause Analysis
4. The "root cause" of soap effectiveness?
5. What is a System?
6. What's the root cause of raining
7. Systems Thinking - A New Direction in Accident Investigations
8. Ten Principles of Systems Thinking Applied to Safety
9. Only jointly sufficient... There is no root cause
10. How Complex Systems Fail?
11. Evolution of Accident Causation
12. Evolution of Accident Causation Report by the Australian Ministry of Defence
13. What does a good investigation output look like
14. Overview of the Analysis Tools
15. Introduction to AcciMap
16. Resources
17. Practical Activity
1. Introduction to Chapter 11
2. Would you take your friend to court?
3. Side effects of punishment
4. How to reduce the side effects of punishment?
5. Psychology of Lying
6. Two views explaining lying
7. Correlation between feelings and lying
8. Interviewing techniques to reveal deception
9. What do you want after an accident?
10. Two meanings of accountability
11. Backward and forward looking accountability
12. Four types of harm
13. How effective is Restorative Justice? Scientific Evidence
14. Constructive Alternatives to Punishment
15. How Police uses restorative justice
16. Case Study: Application of Restorative Justice in a Hospital
17. Case study: How a UK County Council uses restorative justice
18. Leadership response, findings and blame
19. Evolution of Just Culture Frameworks
20. The boundaries between Incident Investigations and Just Culture
21. Resources
22. Practical Activity
1. Introduction to Chapter 12
2. Performance indicators depend on who you ask
3. How definition of safety influences how we measure safety
4. Limitations of lagging indicators
5. Limitations of total recordable rate
6. Side effects of rewarding lagging indicators
7. What are leading indicators
8. CASE STUDY: Maersk Shipping Leading Indicators
9. Can we predict an incident
10. What creates safety when there are no accidents
11. Safety as capacity
12. CASE STUDY: Safety as Capacity at Maersk Drilling
13. Building blocks of safety as capacity
14. Examples of proactive metrics focused on the learning process
15. Practical Activity
16. Resources

About this course

£3,000.00
208 lessons
9 hours of video content

Instructor(s)

Dr Marcin Nazaruk

Dr Marcin Nazaruk is the world's leader in safety transformation through human factors, human performance and safety 2. Marcin has an applied Ph.D. in human factors and a broad range of advanced qualifications in management (MBA), industrial psychology, systems thinking, culture change, or behavioural science. The multi-disciplinary approach led to innovative but highly practical solutions that attracted multiple industry awards. He is the author of multiple industry guides published by the IOGP, SPE or Energy Institute.